ONTIME Residency - Service Apartment in Andheri

Terms and Conditions

Guarantee Rules/Deposit Policy

Credit Card details are required at the time of booking. For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel's check-out time of the day following guest's arrival.

Exchange Rate

Rates confirmed in Foreign Currency may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.

Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.Please contact the hotel if you have any questions.

Rate/Reservation Validity

Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates.

In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records shall control.

Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.

Early Departures

Ontime Residency has an early departure fee. When you check-in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged the early departure fee.

Children & Extra Adult Policy

Children up to 6 years stay free in parent's room. Age group of 6 years and above is considered extra person and will be charged INR 1000 + taxes

Pets Policy

Pets are not allowed.

Special Check-in Instruction

  1. Check-in 14:00hrs & Check-out 12 noon

  2. In keeping with the prevalent security procedures we request you to produce following upon arrival - Photo ID is mandatory for all the individuals checking-in in the hotel

  3. All Foreign Nationals - Original Passport and Visa.

  4. Room reserved only for Adult only 20years & above.

  5. All Indian Nationals - Government Approved Photo ID with Address Proof i.e. Driving License / Passport / Voter ID Card / Aadhar Card.

Privacy Policy

  1. Ontime Residency welcomes you to its website and looks forward to a meaningful interaction with you.

  2. Ontime Residency respects your right to privacy. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particulars and the like, shall be entitled to privacy and kept confidential.

  3. Ontime Residency assures you that your personal information shall not be used/disclosed by it, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law.

  4. Ontime Residency assures you that in the event of your personal information being shared with its subsidiaries, business associates etc., such sharing of information shall be for the purpose of doing the intended business with you.

  5. Ontime Residency reserves its rights to collect, analyses and disseminate aggregate site usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its subsidiaries, and business associates as a general business practice.

  6. In the course of its business Ontime Residency may hold on-line contests and surveys as permitted by law and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its subsidiaries and business associates as a general business practice.

  7. If you have any questions or concerns regarding your privacy issues, please do not hesitate to contact Ontime Residency at info@ontimehospitality.com

  8. While Ontime Residency assures you that it will do its best to ensure the privacy and security of your personal information, it shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorized person’s consequent to misuse of the internet environment.

  9. Cookies: – To personalize your experience on our website or to support one of our promotions, we may assign your computer browser a unique random number called a cookie. “Cookies” enhance website performance in important ways like personalizing your experience, or making your visit more convenient. Your privacy and security are not compromised when you accept a “cookie” from our website. Ontime Residencydoes not use “cookies” to collect personal information. “Cookies” cannot read data from your computer’s hard disk or read cookie files from other websites.

  10. Its rights to revise this privacy policy from time to time at its discretion with a view to making the policy more user friendly.

In the design of our website, we have taken care to draw your attention to this privacy policy so that you are aware of the terms under which you may decide to share your personal information with us. Accordingly, should you choose to share your personal information with us, Ontime Residency will assume that you have no objections to the terms of this privacy policy.

Ontime Residency Cancellation Policy

Hotel Timings

  1. Check In Time – 2 pm

  2. Check Out Time – 12 Noon

Hotel Policies

  1. A valid Credit Card OR Online payment (details with the rates) is required to guarantee your reservation.

  2. Please enter your credit card / payment details on our secure server.

  3. Credit cards will only be debited if one or more of the conditions mentioned in the Cancellation Policy apply.

  4. The hotel reserves the right to per-authorize credit cards prior to arrival.

  5. A Valid Photo ID Proof of all guests is mandatory for Check-In procedures.

  6. Early Check-In or Late Check-Out is subject to availability and is on chargeable basis unless specified.

  7. Extra Bed Charges – INR 1000+ Taxes

  8. Children below the age of 6stay complimentary. Children above the age of 6 will be charged as an extra person.

  9. Maximum 1 extra bed / mattress per room.

  10. No Pets allowed.

  11. The Hotel does not allow Unmarried Couples to Check-In.

All Seasons Cancellation / No Show Policy

  1. Cancellations more than 72 hours prior to arrival – 50% of the booking amountwill be charged.

  2. Cancellations less than 72 hours prior to arrival and No Shows – full booking amount will be charged.

Early Bird Rates, Special Offers and Long Stay Offers

  1. All reservations are confirmed against an online payment. Payments can be made using your valid credit/debit card or net banking.

  2. Once the payment is successfully made, you will receive an online as well as email confirmation of your reservation.

  3. Payments will be charged for the Rates mentioned at the time of reservation.

  4. Long Stay rates are on a Non-Refundable basis unless specified.


Welcome to our website. This Web site is offered to you, the customer, in good faith for personal perusal only on the condition that your access should not impair the performance, corrupt the contents or reduce the overall functionality of this website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be absolutely your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.